Refund policy
Last updated: October 28, 2026
30-day returns
If a piece isn't right for you, email us within 30 days of delivery and you can return it for a full refund of the price you paid.
The piece must be in the condition you received it, not worn beyond trying it on, with its original packaging and everything that came with it.
If you live in the European Union or the United Kingdom, you have 14 days from delivery to tell us you are cancelling, and a further 14 days to send the piece back. Personalized and made-to-order pieces are excluded, as the law allows.
How to return a piece
- Email us at dalmyeong@kangrinboqesacredart.com with your order number and the piece you would like to return.
- We will reply with the return address and instructions. Please don't send anything before you hear from us, so that it reaches the right place.
- Ship the piece with a tracked service. For pieces of this value, we recommend insuring the package.
Return shipping
- If you changed your mind: you pay the return shipping, and the package is your responsibility until it reaches us.
- If the piece is faulty, damaged or not what you ordered: we pay. Email us photos of the piece first. Once we have confirmed the problem from the photos, we will either arrange the shipment or reimburse what you spend.
Shipping to you was free and we charge no restocking fee, so nothing is deducted from your refund.
Refunds
Once your return arrives and has been checked, we will email you and refund the full purchase price to your original payment method within 5 business days. Your bank may take a few more days to show it.
Ring size exchanges
If your ring doesn't fit, email us within 30 days of delivery and you can exchange it for another size. The ring must be in the condition you received it; trying it on is fine. You pay to send it back to us, and we send the new size out free. If the size you need is unavailable, we will refund you instead.
Pieces that cannot be returned
A few pieces are finished or filled for one customer, and once that is done we cannot undo it. These are final sale, unless they arrive faulty, damaged or not what you ordered:
- Personalized pieces — anything engraved with a name or made to your instruction.
- The Nine-Palace Zodiac Amulet, because the zodiac animal you choose is fire-gilded for you before it ships.
- The Tibetan Stupa Locket, when you choose the consecrated version. The empty version returns like anything else.
- The Wind Horse Locket, if you ask us to have it consecrated and sealed. Left empty, it returns like anything else.
- A thangka with Temple consecration, because it spends a night in the temple's main hall and is consecrated by the monks for you. A Standard thangka returns like anything else.
Every one of these is marked on the product page itself, above the buy button, before you order.
Thangkas
A Standard thangka can be returned within 30 days of delivery like any other piece, in the condition you received it. A framed thangka is large and heavy, so please keep the box it came in for any return. If a thangka arrives damaged, email us photos of the thangka and its packaging within 7 days of delivery and we will replace it or refund you in full. A thangka with Temple consecration is final sale unless it arrives damaged.
Lifetime care
Every piece of jewelry comes with free cleaning and care for as long as you own it. Send it to us, with shipping to us at your cost, and we will clean and polish it, check every setting, and send it back free.
Repairs beyond routine care, such as damage from an impact, a lost stone or resizing, are quoted in advance. We never begin paid work without your approval.
Questions
Email dalmyeong@kangrinboqesacredart.com. We reply within one business day (Beijing time).