Shipping policy

Last updated: October 3, 2026

Free shipping, duties paid

Every order ships free, with tracking and with import duties paid, to every country listed below. There is no minimum and no handling fee.

Import duties and taxes: all included

We pay import duties, taxes and customs fees for every country we ship to. The total you see at checkout is the total you pay, and nothing is collected on delivery.

If a carrier or customs broker ever asks you to pay duty or import tax on one of our orders, please don't pay it: email us and we will settle it directly. If you have already paid, send us the receipt and we will refund you in full.

If a package is refused on delivery, we will refund the purchase price once the piece is returned to us, less the shipping we paid in both directions.

Where we ship

North America: United States, Canada

Europe: United Kingdom, Ireland, France, Germany, Netherlands, Belgium, Luxembourg, Austria, Switzerland, Liechtenstein, Monaco, Italy, Spain, Portugal, Greece, Malta, Cyprus, Denmark, Sweden, Norway, Finland, Iceland, Estonia, Latvia, Lithuania, Poland, Czechia, Slovakia, Hungary, Slovenia, Croatia, Romania, Bulgaria

Asia-Pacific and Middle East: Australia, New Zealand, Japan, South Korea, Taiwan, Hong Kong, Macau, Singapore, Malaysia, Thailand, Israel, United Arab Emirates

If your country isn't listed, email us. We can often arrange it.

Delivery times

Processing: 1–3 business days. Every piece in the store, including Genesis Fire-Gilded editions, is held in stock and ships from China.
Transit: 5–8 business days after dispatch, with YunExpress.
Altogether: most orders arrive within about two weeks of being placed.

Personalized pieces — anything engraved with a name or otherwise made to your instruction — are worked by hand after you order and need about 3 extra business days, so processing is 4–6 business days.

Consecrated pieces are prepared at the monastery we work with and ship within the standard 1–3 business days, with no extra wait.

Carriers and tracking

We ship with YunExpress, an international express carrier. The final leg is delivered by a local postal or courier service in your country, and the same tracking number follows the package all the way. As soon as your package leaves us, we email you the tracking number.

If your order is delayed

If we cannot dispatch your order within the time stated above, we will email you before that time runs out, with a new dispatch date and the option to cancel for a full refund.

Transit times are estimates. Customs inspections occasionally add a few days; if that happens, we will keep you informed.

Lost or damaged packages

If your tracking has not updated for more than 10 days, or your package is marked delivered but has not reached you, email us and we will open an investigation with the carrier. If the package cannot be found, we will send a replacement or refund you in full, whichever you prefer.

If a piece arrives damaged, please email us within 7 days of delivery with photos of the piece and its packaging. We will cover the return shipping and replace or refund it.

Your shipping address

Please check that your address is complete and correct. If you spot a mistake, email us straight away. We can change the address free of charge until your order is dispatched; after that, we will do our best with the carrier but cannot guarantee a change.